Frequently Asked Questions

Pass On is a secure data-sharing platform built for IT professionals, web developers, and digital marketing agencies. It allows businesses to securely request, collect, and share sensitive information while ensuring automatic data destruction after access.

Unlike email or messaging apps, which store data indefinitely and are prone to breaches, Pass On ensures that all shared information is encrypted, time-limited, and automatically deleted after access. This eliminates the risk of sensitive data lingering in inboxes or chat histories.

You can use Pass On to securely collect login credentials, access keys, personal details, contract information, and other confidential business data that shouldn’t be shared via email or messaging apps. Secure file sharing will also be available soon!

No, your clients do not need to create an account. They can submit sensitive information via a secure link without signing up, making the process quick and hassle-free for them.

Pass On uses AES-256 encryption, encrypted at-rest storage, and a zero-key storage policy to ensure that all data remains protected. Additionally, data is automatically deleted after it is accessed.

All sensitive information shared via Pass On is automatically deleted after viewing or once the set expiration time has passed. This ensures that confidential data never lingers longer than necessary.

No, Pass On does not permanently store any sensitive data. Once information is accessed or expires, it is permanently removed from our servers.

We use AES-256 encryption, one of the most secure encryption methods available, to protect your data while it’s stored and transmitted.

Yes, Pass On is fully GDPR compliant and meets the highest industry standards for data privacy and security.

Pass On allows you to set expiration times or limit the number of views for shared data, based on the plan you choose. Once the data is accessed or the timer runs out, it is permanently deleted from our platform.

Yes! Pass On includes pre-built templates for common requests, and you can create custom templates with specific fields and branding to streamline your workflow, based on the plan you choose.

Yes, you can configure expiration times and view limits for every data request, based upon the plan you choose, ensuring control over how long information remains accessible.

Yes, Pass On offers team management tools that allow you to assign roles, set permissions, and control access to data requests within your agency or business, based upon the plan you choose.

We are working on integrations with password managers, project management tools, and CRM systems to streamline workflows (coming soon!).

Yes! With custom branding, you can personalise Pass On with your logo, colors, and brand identity, making your requests feel seamless and professional.

Custom domains are coming soon, allowing you to use your own business domain for added trust and professionalism.

Branding your requests ensures that clients recognise your business, reinforcing trust and security while making the process feel professional.

Yes, you can cancel your subscription at any time, directly from your account dashboard. Your plan will remain active until the end of your current billing cycle, and you won’t be charged again. No cancellation fees, no commitments.

We accept all major credit cards. Payments are processed securely through Stripe, a trusted global payment provider known for its high security standards.

Currently, all our pricing is in USD. We’re working on expanding to support additional currencies in the future.

Yes! You can upgrade your plan at any time from your Pass On dashboard. Any changes will be reflected in your next billing cycle, and we’ll adjust your last charge on a pro-rata basis.

Pass On operates on a monthly subscription basis with no long-term commitments. You’re free to cancel or adjust your plan at any time.

No, Pass On is a pay-as-you-go service. There are no cancellation fees—when you cancel, your account remains active until the end of your billing period, and you won’t be charged again.

Yes, you can update your billing address and credit card details anytime through your Pass On dashboard.

Signing up is easy! Simply visit our Sign Up page and create your account in minutes.

Start by creating a secure data request using one of our pre-built templates or by customising your own request form.

No! The platform is designed to be intuitive and user-friendly, so clients can securely submit information without needing any technical knowledge.

No. All shared data is fully encrypted and automatically deleted after access, ensuring that not even Pass On can view it.

Pass On ensures secure, trackable, and compliant data exchange, making it easier for agencies to meet security and privacy requirements.

Our support team is here to help! Visit our [Support page] for guides or to contact our team.

You can reach out via our contact form or live chat from your Pass On dashboard.